Please note that we accept returns and exchanges at all times.

Contact us within 5 days of receiving your delivery.

Return items up to 7 days after receipt of your order to the address indicated on the package.

We do not accept order cancellations and no refund is possible (a credit may be offered in return).

Do not hesitate to contact us in case of a problem with your order at the following email mentioning your order number: contact@phytofab.ca

PLEASE NOTE THAT THE FOLLOWING ITEMS CANNOT BE RETURNED OR EXCHANGED :

Due to the nature of some items, unless they arrive damaged or defective, we cannot accept returns and exchanges for :

  • Custom or personalized orders

CONDITIONS OF RETURN

Return postage costs are the responsibility of the buyer. If the returned item is not in its original condition, any loss of value is the responsibility of the buyer.

ACCEPTED MEANS OF PAYMENT

The following credit cards are accepted: Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay, PayPal and Interac.